Dart Express Offices

FEEDBACK FORM
 Name of Company
 
 Name of Representative
 
 Designation
 
 E-mail
 
 
 Questionnaries (Pls Check the appropriate box)
 1.How do you rate our overall Service Performance at Company Level ?
Excellent Good Satisfactory Fair Poor
 
 2.Which is/are the department(s) whose service performance is/are below your expectations ?
Sales Cust Service Reservations Warehouse
Transport Import Export Accounts
Seafreight Logistics Administration (Reception/Despatch)
 
 3.Pls State the reason for Dissatisfaction
 Reason(s)
 
 Issue(s)
 
 
 4.Required level of services performance from department(s)
  Type of services required
 
  Suggestions/Recommendations
 
 
 5.Important service items preffered:
To be regularly visited by account holder
To be provided with information by service personnel without having to call for it
To be given an explanation when a problem occurs
To receive an apology when an error has been made
To know who to contact to obtain more information about a case
To be contacted immediately after a problem has been solved
To be given an opportunity to speak to person(s) competent to make decisions
To know how to avoid a problem in future
To speak to a service person without interruptions
To avoid being put on hold on the telephone without accepting it
To have the telephone answered after not more than three rings
To speak with a person on the telephone, not to a recording machine
To be connected to the customer service on the first telephone call
To receive help without having to wait for a long time
To be able to contact service personnel before/after office hours
To be contacted within an agreed time
To be addressed by name and greeted courteously
To receive praise for the job I give to you
To receive suggestions as to how I may reduce costs
To be invoiced correctly and punctually
To be punctual on pick-up and delivery
To avoid changing of flight once booking confirmation is received
None of the 22 items above, other as follows:
 
 
 6.Would you recommend your associate(s) our services?
Yes No Maybe
 
 7. Iam now being served by account holder:
 
 

                  

 

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